Privacy policy
Privacy Policy
This Privacy Policy explains how Inkybox collects, uses, and protects your personal information when you visit our website, place an order, or contact us for support.
Information We Collect
We collect personal information that helps us operate our store, process orders, provide customer support, improve our website, and communicate with you.
Device Information
When you visit our website, we may automatically collect information about your device and browsing activity, such as your browser type, IP address, time zone, cookie data, pages viewed, products viewed, search terms, and how you interact with our site.
Order Information
When you place an order, we collect information needed to process and fulfill your purchase, such as your name, billing address, shipping address, email address, phone number, order details, and payment information processed securely by our payment providers.
Customer Support Information
When you contact us for help, we may collect details such as your name, email address, order number, shipping information, photos, videos, and messages related to your request.
How We Use Your Information
We use your personal information to:
- Operate and maintain our online store
- Process payments and fulfill orders
- Arrange shipping and delivery
- Send order confirmations, tracking updates, and customer service messages
- Respond to questions, requests, claims, or support issues
- Screen orders for fraud, risk, or unauthorized activity
- Improve our website, products, services, and customer experience
- Send marketing emails, promotions, or product updates if you choose to receive them
- Comply with legal, tax, accounting, or regulatory obligations
Sharing Your Personal Information
We may share your personal information with trusted service providers who help us operate our business and serve our customers.
These service providers may include ecommerce platforms, payment processors, shipping carriers, fulfillment partners, analytics providers, marketing tools, fraud prevention services, and customer support tools.
Our store is powered by Shopify. You can learn more about how Shopify handles personal information by visiting Shopify’s privacy policy: https://www.shopify.com/legal/privacy.
We may also share information when required to comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights, or protect the safety of our customers and business.
Behavioral Advertising & Analytics
We may use analytics and advertising tools to understand how customers use our website and to show relevant ads or marketing content.
These tools may collect information about your browsing activity, purchase activity, device, cookies, and interactions with our website or ads, depending on your privacy and cookie settings.
We may use Google Analytics to help us understand site usage. You can learn more about Google’s privacy practices here: https://policies.google.com/privacy.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Cookies
Cookies are small data files stored on your device. We use cookies and similar technologies to help our website function properly, remember your preferences, improve site performance, understand customer behavior, and support advertising or marketing activities.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or limit your shopping experience.
For more information about cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to access, correct, update, delete, or request more information about how we use your personal data.
You may also unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.
To make a privacy-related request, please contact us at support@inkybox.co.
Data Retention
We keep your personal information only for as long as needed to provide our services, process orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
If you request deletion of your personal information, we will review your request and delete eligible information unless we are required or permitted to keep it for legal, tax, accounting, fraud prevention, or business purposes.
Data Security
We take reasonable steps to protect your personal information and work with trusted platforms and service providers to help keep your data secure.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Do Not Track
We do not change our data collection and usage practices when we detect a “Do Not Track” signal from your browser, as there is no consistent industry standard for responding to such signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or privacy practices.
Any updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at support@inkybox.co.