Replacement & Refund Policy

When We Can Help

We may offer a free replacement or refund when an item:

Depending on the issue, availability, and circumstances, Inkybox may provide a replacement, a full refund, or a partial refund.

What Is Not Covered

Refunds and free replacements are generally not available when:

• The request is submitted outside the applicable claim period.
• You change your mind or no longer want the item.
• The wrong personalization, spelling, image, size, color, or other option was entered when ordering.
• The shipping address provided at checkout was incomplete or incorrect.
• The package was delivered to the address provided but was lost or stolen afterward.
• The item was damaged through improper use, handling, storage, cleaning, or normal wear and tear.
• Minor color differences result from screen settings, lighting, printing processes, or material variations.
• The product has small differences that are normal for handmade or personalized production.

How to Submit a Request

Contact us at support@inkybox.co and include:

• Your order number.
• A brief description of the issue.
• Clear photos or a short video showing the entire product and the problem.
• A photo of the shipping label and packaging when relevant.

Please keep the product and original packaging until your request has been reviewed. We may ask for additional information before approving a resolution.

Returns

Because our products are made to order and personalized, we generally do not accept physical returns. You should not send an item back unless our support team specifically instructs you to do so.

When a claim is approved, you may usually keep or responsibly dispose of the original item.

Replacements

Approved replacements will normally be produced using the same personalization and delivery information as the original order. Replacement production and shipping times may be similar to those of a new order.

Changes to the design, personalization, product type, size, or shipping address may not be accepted after a replacement has been approved.

Refunds

Approved refunds are issued to the original payment method. Once processed by Inkybox, the time required for the refund to appear will depend on your bank or payment provider.

Original shipping charges and expedited shipping fees may be non-refundable unless the order was lost, incorrect, damaged, or defective due to an error for which Inkybox is responsible.

Cancellation and Modification

Orders may only be canceled or modified within 2 hours after purchase. After this period, the order may already be locked for production and changes cannot be guaranteed.

Please contact us as soon as possible if you notice an error. Submitting a request does not confirm that the cancellation or modification has been completed.