Refund & Replacement Policy

At Inkybox, most of our products are personalized and made to order. Each item is created especially for you, so we review refund and replacement requests carefully and fairly.

If your order arrives damaged, defective, incorrect, missing, or has a clear production issue, please contact us as soon as possible. Our support team will review your case and help with the best available solution when applicable.

Refund & Replacement Window

For eligible order issues, Inkybox offers a refund request within 30 days from the invoice date or a replacement request within one year from the invoice date.

This policy applies when the issue is caused by a confirmed production, fulfillment, or quality problem.

Note: Approved refunds, replacements, or resends are reviewed based on the specific issue and available order details. This policy may apply only once per order.


When We Can Help

Your order may be eligible for a refund, replacement, or resend when applicable if the issue is reported within the eligible timeframe and falls under one of the cases below.

Damaged or Defective

The item arrives damaged, broken, defective, or has a clear production issue.

Missing Item

One or more items are missing from your order.

Wrong Item

You receive the wrong product, design, size, color, variant, or customized item compared with the order placed.

Not as Described

The product you received does not match the description or product details shown on our website.


Personalized & Made-to-Order Items

Because our products are personalized and made especially for each customer, we generally do not accept returns for made-to-order items unless there is a production issue, damage, defect, missing item, or fulfillment error.

In most cases, you do not need to physically return a personalized item. We may ask for clear photos or videos so our support team can review the issue.

Please double-check before ordering: names, spelling, dates, photos, product options, size, color, quantity, and shipping address.

Important: We cannot offer a replacement or refund for mistakes caused by customer-submitted information, such as incorrect spelling, wrong names, wrong dates, wrong photos, wrong product options, or an incorrect shipping address.


Cases Not Eligible for Refund or Replacement

Refunds or replacements may not be available in the following cases:

  • The customer entered incorrect personalization details
  • The customer selected the wrong product, size, color, or variant
  • The customer provided an incorrect or incomplete shipping address
  • The package was marked as delivered by the carrier
  • The order is delayed due to customs, weather, carrier issues, or peak seasons
  • The customer changed their mind after the order entered production
  • The customer wants to change or revise the item after receiving it
  • The item was used, damaged, washed, altered, or mishandled after delivery
  • The request was submitted after the eligible timeframe

Delivered But Not Received

If your tracking shows that your order has been delivered but you have not received it, please first check your mailbox, front desk, building reception, parcel locker, neighbors, or any safe delivery areas around your address.

If you still cannot locate your package, please contact us at support@inkybox.co so we can help review the issue.

Please note that Inkybox is not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.


How to Request Help

To request a refund, replacement, or resend review, please contact us at support@inkybox.co with the following information:

  1. Send your order details.
    Include your order number and the email address used to place the order.
  2. Describe the issue clearly.
    Let us know what happened and which item is affected.
  3. Attach proof.
    Please include clear photos or videos showing the issue, and a photo of the shipping label or package if relevant.
  4. Wait for our review.
    Our support team will review your case and confirm the best available solution.

Note: Please do not discard the item, packaging, or shipping label until our support team has reviewed your case.


Refund Processing

If a refund is approved, it will be issued to your original payment method.

Refund processing time may vary depending on your payment provider or bank. In most cases, refunds may take several business days to appear on your statement.


FAQs

Can I get a refund if I change my mind?

Since most Inkybox products are personalized and made to order, we usually cannot offer a refund if you change your mind after the order has entered production. However, if your item arrives damaged, defective, incorrect, missing, or has a clear production issue, please contact us so we can review your case.

How long does it take to receive a refund?

If your refund is approved, it will be issued to your original payment method. Refund processing time may vary depending on your payment provider or bank. In most cases, refunds may take several business days to appear on your statement.

What can prevent a refund or replacement?

Refunds or replacements may not be available if the issue was caused by incorrect customer-submitted information, such as wrong names, spelling, dates, photos, product options, size, color, quantity, or shipping address. Requests submitted after the eligible timeframe may also not be eligible.

Do I need to return the item?

In most cases, you do not need to physically return a personalized item. To help us review the issue, we may ask for clear photos or videos of the item, packaging, or shipping label.

Can I exchange my item for a different design, size, or product?

Because personalized items are made especially for each order, we usually cannot exchange an item for a different design, size, color, or product unless there is a confirmed production or fulfillment error.


Need Help?

If you have any issue with your order, please contact us at support@inkybox.co.

Our support team will review your case and help with the best available solution when applicable.